Don't Take Our Word For It, Take It From Some Of Our Many Loyal Clients!
I strongly recommend Custom Maids. They have helped us keep our house beautiful for decades. They are reliable and do a great job.
We have had Custom Maids coming to clean every two weeks for years. The ladies are conscientious and thorough. They will honor special requests to take special care with this room or that shower. We have developed friendships with some of them. We appreciate the staff too.
I had Custom Maids come out to do a deep cleaning on my parents house and it was such a relief to not have to worry about it anymore! They did an amazing job and were very friendly. I especially loved that I could set up the appointment and got my quote all online!
Proudly serving the Mid-Michigan area for over 35 years, Custom Maids is an interior house cleaning and maid service that works for YOU.
We Operate Monday-Friday 8:00-5:00. We do not work weekends or holidays, if your clean falls on one of those days, we will contact you ahead of time to reschedule your clean for a different day.
We are located at 1113 S Wenona St, Bay City, MI 48706 and service the following areas:
Every client has different goals and we specialize in finding the most efficient way to meet those goals. Using a supervised team cleaning strategy, you can be assured that your home will be cleaned as if it was our own.
Supplies: We provide all of our own cleanings products we need to get the job done. If there is something you wish for us to use, and we carry it then we will gladly make sure to use it. If we do not carry a specific product you would like us to use, we ask that you put it out where the cleaners can see and they will be sure to use it and put it back where you left it.
Your Cleaner: We do not guarantee the same Cleaning Technician each visit, however we make every effort to offer as much consistency as possible. We maintain detailed cleaning notes on each of our clients, so you will likely not notice a difference; we will do our best to attend to your particulars.
Arrival Time: Please allow us the flexibility of scheduling the start time of our cleaning between 8:00 a.m. and 2:00 p.m. We try to schedule our cleanings in an order that requires the least amount of travel time in an effort to maintain our prices and avoid trip fees. If you require an AM or PM clean time, we will make every effort to accommodate your request however no specific times are guaranteed.
Payments: You may leave cash or check for the crew to take after the cleaning or send a check in the mail. Payment is always due upon receipt unless prior arrangements have been made. We do also offer credit card payments online, over the phone, or set up to automatically charge after each visit, however, there is a 2.8% charge fee. If you are a weekly client, or a commercial client, monthly billings are available at no extra charge. If you wish to leave a tip for the crew (not expected but always appreciated) we ask that you give them that amount separately as to avoid having that amount taxed twice.
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What We Offer
Entries and Hallways
Inside of Appliances
Outside of Cupboards
Inside of Cupboards
We DO NOT Offer The Following: Carpet Cleaning, Laundry, Dishes, Windows Higher Than A 2-Step Ladder. This Is For The Safety Of Our Teams and Your Property.
We Offer Cleanings in Weekly, Bi-weekly, Monthly, and One-Time Frequencies. Let Us Know What You Are Looking For So We Can Help You Get Back To Doing The Things You Love Most.
Our Client Policies
We proudly serve many clients and families who have busy lives and pay for the luxury service we offer. With that being said we have certain policies in place to ensure our clients are receiving the peace and mind and service they are paying for.
The Policies are as follows:
Our Cancellation/Reschedule Policy:
We allocate a block of time for the cleaning of your home/office. If you request a schedule change, we require you to let us know BEFORE we make our confirmation calls/texts/emails 2 days before the visit. If you cancel or reschedule during the confirmations or after there is a $25 fee and if you cancel/reschedule within 24 hours it is a $50 fee. Your time slot is yours; it is reserved for just you. If you cancel last minute it cannot be filled which causes inconvenience for other clients and a loss in hours for our teams.
Our first visit is more like a “catch up” cleaning. Before we can begin the routine cleaning of your home/office, there are a variety of first-time tasks that require extra time and effort. There is a big difference between “old” dirt and “new” dirt. If we don’t get rid of the old dirt, removing new dirt isn’t going to make your space sparkle. It’s not uncommon for us to spend two to three times longer on a first cleaning than it takes us on a regular maintenance visit.
We LOVE pets, we just ask if they show any sign of aggression that they get locked up while our teams are there so that they are able to do their job they are there to do without worry. Due to health risks, we do not clean up any animal waste that is there while the team is there.
We do not ask you to clean for the cleaners! However, when items and clutter is picked up, we are able to do a more thorough and quicker clean. If things are not picked up, no worry! We just ask you understand that we will do the best we can around it.
To see our full Client Welcome Packet Click Below!
My team and I are dedicated to giving you back the most important thing. Your time.
The last thing you want to do after a long day of work or running errands is clean your home. We know you'd rather spend time with your family or even preparing a delicious meal that your kids will probably complain about.
No matter what it is that you want to do, we'll help you take back your time so you can.
Get in touch with us. Schedule a free estimate with our team and we'll get you on track in no time! ♥